Services | Bowne Management Systems

IT Management and Consulting

Bowne offers a full range of IT strategic consulting services.  Such services include:

  • Service Delivery Review:  Comprehensive review of IT infrastructure functions such as network services, productivity and workgroup applications, data storage and management, security and disaster recovery, and vendor product and service contracts.
  • IT Infrastructure Planning and Support:  Network audits, tuning, cloud integration, and server aggregation, consolidation and virtualization.
  • IT Management Consulting:  IT strategic planning, capital and operating budget planning, IT audits, IT governance, and implementation of a central IT function to replace independent departmental silos, .
  • IT Department Operations Assessments:  Analysis of departmental operations/processes and design of recommended workflow improvements.
  • User Needs Assessments:  User needs assessments and change readiness analyses for GIS, records management, IT infrastructure enhancements, disaster management and other strategic IT initiatives.
  • RFP Development and Vendor Procurement Support:  System requirements definition, development of Requests for Proposals (RFPs), and support of the vendor evaluation and procurement process.
  • Applications Portfolio Strategic Planning:  Assessment of common municipal application portfolios—e.g., permitting, inspections, code enforcement, workforce management—and gap analysis and implementation planning to address short and long term needs.
  • GIS Program Initiatives:  User needs assessment, conceptual system design, and implementation planning for launching a robust geographic information system, based on an understanding of the types of GIS services that are most valuable to municipalities and tailoring the right solution for each situation.
  • Full Life Cycle Application Development:  Project conception and planning, architecture application architecture and design, system requirement definition, data modeling database design, COTS integration, custom application design and development using Agile and other approaches, QA/QC, training and ongoing maintenance and support.
  • Business Continuity and Disaster Management:  Needs assessment and planning; design and implementation of disaster management systems and network infrastructure, database protection and preservation, disaster management testing and audits.
  • Constituent Response Consulting:  Pre-planning, vendor selection, project management support, and best practices for constituent response (311/211) call center initiatives.
  • Federally-mandated Programs:  IT and engineering consulting to address federal government requirements such as FHWA Sign Management standards and EPA Municipal Separate Storm Sewer System (MS4) regulations.
  • Grant Application Services:  Assisting clients in developing project proposals and preparing grant applications (e.g., NYS Local Government Records Management Improvement Fund and Local Government Efficiency Grants).