Service Request Call Center City of New Orleans, LA
Description
In 2001, BMS successfully launched the City of New Orleans Public Works Service
Request Center. The centralized system allows the City to track receipt and status of all public works related
complaints, e.g., potholes, broken traffic lights, and abandoned vehicles. With each complaint, the
online system generates a work order, which is immediately received by the proper unit to begin necessary repairs.
Under tight deadlines, Bowne, RJN Group, and the City worked together to implement the $250,000
call center that was made possible with capital improvement funding.
The Bowne-New Orleans team; l-r Rich Annitto, Ed Brown, Mayor Morial, Marsayas Fernandez, and Richard Slutzah, P.E.
