Management Consulting Services

Bowne’s Division of Management Consulting serves public sector and not-for-profit clients, offering a broad range of services aimed at:

	Improving operational and organizational effectiveness
	Reducing the cost of delivering services and saving taxpayers’ dollars
	Improving constituent/customer service and agency responsiveness
	Raising employee morale, which improves productivity - “doing more with less”

The practice offers:

	Constituent Response Consulting: Pre-planning, vendor selection, IT support, best practices for constituent response (311/211) call center initiatives
	Workflow Optimization: Recommending workflow improvements based on analysis of departmental operations and business process re-engineering/analysis (BPR/BPA).
	Performance Management: “Measurement-in-a-box”, a formalized process to develop goals, measures and accountability programs.
	Standardized Strategic Planning Process: Systematic process of supporting stakeholders and promoting team-building while aligning vision, mission, and goals with strategies, tactics, measures and agenda/programming.
	Change Management Process: Supporting an internal or external ‘public’ effort that facilitates a productive environment for achieving progress, builds community support and promotes progress on thorny issues associated with change.
	Standard Operating Procedures Support/Process: Using SOP templates and manuals to institute and manage standardized policies and procedures resulting in reliable service levels.
	Customer Service Training: Training service delivery personnel to efficiently process service requests and queries.
	Government Consolidation and Shared Municipal Services: Assisting municipalities in planning, funding and executing initiatives to consolidate overlapping operations and to share services with neighboring municipalities.
	Grant Application Services: Assisting clients in developing project proposals and preparing grant applications (e.g., NYS Shared Municipal Services Incentive).
	Transition Support and Training for New Leadership: Transition planning, agenda setting and execution for new leadership, and training and support for new leaders and middle managers.

Representative Projects:

Constituent Response Town of Brookhaven (“451-Town”) Town of North Hempstead United Way of Long Island (“211”) Suffolk County Water Authority

Operational and Organizational Analysis Suffolk County Court System Operational Analysis Town of North Hempstead Building Dept. Performance Analysis

Public Outreach Town of Babylon Oak Beach Master Plan Town of Southampton Parks and Recreation Master Plan Long Island North Shore Heritage Area

Management Team:
Bowne’s Management Consulting Division is led by:

	Thomas Melito, veteran consultant with over 35 years experience in public and private sector organizations
	Jack Schnirman, former Brookhaven Chief Deputy Supervisor with a Masters in Public Policy from Harvard’s Kennedy School of Government